My laptop was lost when sent for repair to Staples thru Fedex under warranty, both have refused resp

My laptop Compaq Presario is covered under 3 year warranty by Staples. When a defect cropped up I was instructed by Staples that they would send a pre-labelled, postage pre-paid, box to me, and I have to return my laptop to Fedex in the box. I did the same and was expecting the repaired laptop in 3 weeks time. 4 weeks later, on enquiring from Staples, I was told that the laptop had not reached them in the first instance, and I should check with Fedex. On calling up Fedex I was told that they have the Return Airway bill no. on their computer but they don't have a track of the package as apparently the package has not been delivered to them. They also promised to investigate from the drop box /collection center of theirs where the box was left. They never checked with their agent, and never got back. Staples , nor Fedex have not got back to me despite repeated calls since 3 months-I dropped the box mid April. Without taking a legal action is their a Fair Trade Practices Authority or so ?

My laptop was lost when sent for repair to Staples thru Fedex under warranty, both have refused responsibilit?free spyware remobal

I would file a claim through FedEx, and talk to a manager at Staples. Fedex is responsible for the delivery of the package. I would insist that they put management on the phone to resolve the problem.

My laptop was lost when sent for repair to Staples thru Fedex under warranty, both have refused responsibilit?kawasaki

Call FOX Network's Problem solvers. Maybe a little media attention will help you get some action. I'm sure with all the money these companies have spent on airtime, they would not want bad publicity. If you don't have a FOX network problem solver, some newspapers have a column directed at problems the public has with the Trade industry, and would be willing to help you try to find a solution.